How to file a mail theft complaint

Filing a mail theft complaint with the United States Postal Service (USPS) is a straightforward process that can be done online, by phone, or in person. Here's a step-by-step guide to help you file a complaint:

Online:

1. Visit the USPS website at usps.com.
2. Click on "Contact Us" at the top of the page.
3. Select "File a Complaint" from the drop-down menu.
4. Choose "Mail Theft" as the reason for your complaint.
5. Fill out the online complaint form with the required information, including:
   • Your name and contact information
   • The date and time the theft occurred
   • A detailed description of the stolen mail
   • Any relevant photos or videos
6. Submit the form.

By Phone:

1. Call the USPS Consumer Affairs office at 1-800-275-8777 (1-800-ASK-USPS).
2. Tell the representative that you want to report a mail theft complaint.
3. Provide the same information as required in the online form (see above).
4. The representative will take your information and file a complaint on your behalf.

In Person:

1. Visit your local post office or a USPS retail location.
2. Ask to speak with a customer service representative.
3. Report the mail theft to the representative, providing the same information as required in the online form (see above).
4. The representative will file a complaint on your behalf and provide you with a complaint number.

Additional Tips:

• Make sure to report the theft as soon as possible to increase the chances of recovering your stolen mail.
• Keep a record of the stolen mail, including any tracking numbers or receipts.
• Consider reporting the theft to your local police department, as well.
• If you're a victim of identity theft or fraud related to the stolen mail, you may also want to contact the Federal Trade Commission (FTC) or your state's Attorney General's office.

What Happens After You File a Complaint:

• The USPS will investigate your complaint and take appropriate action to recover your stolen mail.
• If your mail is recovered, it will be returned to you.
• If your mail is not recoverable, the USPS will provide you with a refund or replacement, depending on the circumstances.
• The USPS may also take steps to prevent future mail theft in your area, such as increasing security measures or working with local law enforcement.

Remember to stay vigilant and report any suspicious activity or mail theft to the USPS or your local authorities.