How to mail grievance icici bank online

ICICI Bank provides an online grievance redressal mechanism for customers to report any issues or concerns they may have. Here's a step-by-step guide on how to mail a grievance to ICICI Bank online:

Method 1: Through ICICI Bank's Website

  1. Visit ICICI Bank's official website at www.icicibank.com.
  2. Click on the "Contact Us" tab at the top of the page.
  3. Select "Grievance Redressal" from the drop-down menu.
  4. Fill out the online grievance form with your details, including your account number, name, and contact information.
  5. Describe your grievance in the "Grievance Description" field.
  6. Attach any supporting documents or evidence (if required).
  7. Click "Submit" to send your grievance to ICICI Bank.

Method 2: Through ICICI Bank's Mobile Banking App

  1. Download and install the ICICI Bank Mobile Banking App from the App Store or Google Play Store.
  2. Log in to the app using your credentials.
  3. Tap on the "Services" tab.
  4. Select "Grievance" from the menu.
  5. Fill out the online grievance form with your details, including your account number, name, and contact information.
  6. Describe your grievance in the "Grievance Description" field.
  7. Attach any supporting documents or evidence (if required).
  8. Tap "Submit" to send your grievance to ICICI Bank.

Method 3: Through ICICI Bank's Email

  1. Send an email to [email protected] with the subject "Grievance".
  2. Include your account number, name, and contact information in the email.
  3. Describe your grievance in the email body.
  4. Attach any supporting documents or evidence (if required).

What to Expect

After submitting your grievance, ICICI Bank will acknowledge receipt of your complaint within 3-5 working days. They will then investigate your complaint and respond to you within 10-15 working days. If your grievance is not resolved to your satisfaction, you can escalate it to the Banking Ombudsman or the Reserve Bank of India (RBI).

Remember to keep a record of your grievance submission, including the date, time, and reference number (if provided). This will help you track the status of your complaint and follow up with ICICI Bank if necessary.