How to return royal mail parcel

If you need to return a parcel to Royal Mail, here are the steps you can follow:

Before returning the parcel:

  1. Check the Royal Mail website or the parcel's packaging for the return address and any specific instructions.
  2. Make sure you have the parcel's tracking number or reference number.
  3. Check if the parcel is still within the return window (usually 30 days from the delivery date).

Returning the parcel:

  1. Use the original packaging: If possible, use the original packaging to return the parcel. This will help prevent damage during transit.
  2. Attach a new label: If you don't have the original packaging, you'll need to attach a new label to the parcel. You can purchase a return label from Royal Mail or use a pre-paid return label provided by the sender.
  3. Fill out the return form: Complete the return form provided by Royal Mail or the sender, if applicable. This will help Royal Mail process your return.
  4. Attach the return form: Attach the completed return form to the outside of the parcel.
  5. Take the parcel to a Royal Mail location: You can return the parcel to a Royal Mail Post Office, a Royal Mail Delivery Office, or a Royal Mail ParcelShop.
  6. Get a receipt: Keep a copy of the receipt or proof of return, as this may be required for a refund or exchange.

Returning a parcel by post:

  1. Use a pre-paid return label: If you have a pre-paid return label, attach it to the parcel and send it to the return address on the label.
  2. Use a new label: If you don't have a pre-paid return label, purchase a new label from Royal Mail and attach it to the parcel.
  3. Send the parcel to the return address: Send the parcel to the return address on the label or the address provided by the sender.

Refunds and exchanges:

  1. Check the return policy: Check the return policy of the sender or Royal Mail to see if you're eligible for a refund or exchange.
  2. Contact the sender: If you're returning a parcel to a sender, contact them to arrange a refund or exchange.
  3. Contact Royal Mail: If you're returning a parcel to Royal Mail, contact their customer service team to arrange a refund or exchange.

Remember to always check the return policy and any specific requirements before returning a parcel to Royal Mail.