How to return royal mail parcel
If you need to return a parcel to Royal Mail, here are the steps you can follow:
Before returning the parcel:
- Check the Royal Mail website or the parcel's packaging for the return address and any specific instructions.
- Make sure you have the parcel's tracking number or reference number.
- Check if the parcel is still within the return window (usually 30 days from the delivery date).
Returning the parcel:
- Use the original packaging: If possible, use the original packaging to return the parcel. This will help prevent damage during transit.
- Attach a new label: If you don't have the original packaging, you'll need to attach a new label to the parcel. You can purchase a return label from Royal Mail or use a pre-paid return label provided by the sender.
- Fill out the return form: Complete the return form provided by Royal Mail or the sender, if applicable. This will help Royal Mail process your return.
- Attach the return form: Attach the completed return form to the outside of the parcel.
- Take the parcel to a Royal Mail location: You can return the parcel to a Royal Mail Post Office, a Royal Mail Delivery Office, or a Royal Mail ParcelShop.
- Get a receipt: Keep a copy of the receipt or proof of return, as this may be required for a refund or exchange.
Returning a parcel by post:
- Use a pre-paid return label: If you have a pre-paid return label, attach it to the parcel and send it to the return address on the label.
- Use a new label: If you don't have a pre-paid return label, purchase a new label from Royal Mail and attach it to the parcel.
- Send the parcel to the return address: Send the parcel to the return address on the label or the address provided by the sender.
Refunds and exchanges:
- Check the return policy: Check the return policy of the sender or Royal Mail to see if you're eligible for a refund or exchange.
- Contact the sender: If you're returning a parcel to a sender, contact them to arrange a refund or exchange.
- Contact Royal Mail: If you're returning a parcel to Royal Mail, contact their customer service team to arrange a refund or exchange.
Remember to always check the return policy and any specific requirements before returning a parcel to Royal Mail.