If a parcel goes missing who is responsible royal mail

If a parcel goes missing, Royal Mail's responsibility and the process for resolving the issue depend on several factors, including the type of service used, the value of the contents, and the circumstances surrounding the loss. Here's a general outline of Royal Mail's policies and procedures:

  1. Tracking and Proof of Delivery: Royal Mail uses tracking numbers to monitor the movement of parcels. If a parcel is missing, Royal Mail will investigate and try to locate it. If the parcel is found, it will be returned to the sender.
  2. Proof of Delivery: If the parcel is not found, Royal Mail will ask for proof of delivery, such as a signature from the recipient or a witness. This helps to establish that the parcel was delivered to the correct address.
  3. Claims Process: If the parcel is still missing, the sender can submit a claim to Royal Mail. The sender must provide proof of purchase, a detailed description of the contents, and the tracking number.
  4. Value Limit: Royal Mail has a value limit for lost or damaged parcels. For items valued up to £100, Royal Mail will pay up to £100. For items valued between £100 and £500, Royal Mail will pay up to £500. For items valued over £500, Royal Mail will pay the actual value of the item, up to a maximum of £500.
  5. Investigation: Royal Mail will investigate the loss and may request additional information or evidence to support the claim.
  6. Resolution: If the investigation finds that Royal Mail is responsible for the loss, they will pay the claimant the agreed amount.

Some important notes:

It's essential to keep a record of the parcel's tracking number, proof of purchase, and any relevant documentation to support your claim. If you're unsure about the process or have questions, you can contact Royal Mail's customer service team for assistance.