Make a complaint to royal mail

Here's a sample complaint letter to Royal Mail:

Your Name Your Address Postcode Email Address Phone Number Date

Royal Mail Customer Service The Royal Mail Brentford Middlesex TW8 9US

Dear Sir/Madam,

I am writing to express my disappointment and frustration with the service I have received from Royal Mail. On [date], I sent a [package/letter] from [my address] to [recipient's address] using [service type, e.g. 1st Class, 2nd Class, etc.]. Unfortunately, the item has not arrived at its destination and I am concerned about the delay.

The tracking information shows that the item was [insert relevant tracking information, e.g. "signed for at [location] on [date]"] but it has not been delivered to the recipient. I have tried contacting the recipient to confirm that they have not received the item, and they are also concerned about the delay.

I have checked the tracking information and there are no issues with the delivery address or the item itself. I am concerned that there may have been an error with the processing or delivery of the item.

I would appreciate it if you could look into this matter urgently and take immediate action to resolve the issue. I would like to request that you:

• Investigate the delay and provide an explanation for what happened
• Take steps to ensure that the item is delivered to the recipient as soon as possible
• Provide a refund or compensation for the delay and any inconvenience caused

I would appreciate a prompt response to this complaint and any updates on the progress of the investigation. If you require any further information from me, please do not hesitate to contact me.

Thank you for your attention to this matter.

Sincerely,

Your Name

Additional Tips:

• Make sure to include all relevant details, such as the tracking number, the date the item was sent, and the recipient's address.
• Keep a copy of the complaint letter and any subsequent correspondence with Royal Mail.
• If you have already contacted Royal Mail and are not satisfied with their response, you can escalate the complaint to their Customer Service Manager or the Royal Mail Ombudsman.
• You can also contact Royal Mail's Customer Service team by phone on 03457 740 740 or by email at [email protected].

Remember to stay calm and polite when making your complaint, as this will help to ensure that your complaint is taken seriously and resolved efficiently.