Nordstrom return lost in mail

The frustration of a lost return in the mail!

If you've sent a return to Nordstrom and it's been lost in the mail, here are some steps you can take to resolve the issue:

  1. Contact Nordstrom's Customer Service: Reach out to Nordstrom's customer service department via phone (1-800-7-NORDSTROM) or email ([email protected]). Let them know that your return has been lost in the mail and provide your order number, return tracking number (if you have it), and a detailed description of the issue.
  2. Check with the Post Office: Contact the post office where you dropped off the return to see if they have any information about the package. They may be able to track it or provide additional guidance.
  3. File a Claim with the Post Office: If the post office is unable to locate your package, you may need to file a claim with them. They will guide you through the process and may require proof of value and a police report (if the package was stolen).
  4. Nordstrom's Return Policy: Nordstrom has a return policy that allows you to return items within 30 days of purchase. If your return is lost in the mail, you may need to provide proof of mailing (such as a receipt or tracking number) to demonstrate that you did indeed send the return.
  5. Wait for a Resolution: Nordstrom's customer service team will work with you to resolve the issue. They may offer to resend the return or provide a refund or store credit, depending on the circumstances.

Additional tips: