Office mail clerk

An Office Mail Clerk is responsible for managing and processing mail and packages within an organization. Here are some common duties and responsibilities of an Office Mail Clerk:

Key Responsibilities:

  1. Mail Sorting and Distribution: Sort and distribute incoming and outgoing mail, packages, and documents to various departments or individuals within the organization.
  2. Mailroom Operations: Manage the mailroom, including maintaining a clean and organized workspace, and ensuring that all equipment and supplies are in good working condition.
  3. Package Handling: Receive, inspect, and process incoming packages, including tracking and verifying their contents and ensuring that they are delivered to the correct recipient.
  4. Mail Tracking: Track and record all mail and packages, including their origin, destination, and status.
  5. Customer Service: Provide excellent customer service to employees and external customers, responding to inquiries and resolving any issues related to mail and package delivery.
  6. Data Entry: Enter mail and package information into the organization's database or mail tracking system.
  7. Special Handling: Handle special mail and packages, such as confidential documents, hazardous materials, or oversized packages.
  8. Compliance: Ensure compliance with postal regulations, company policies, and industry standards for mail and package handling.
  9. Inventory Management: Manage inventory of mailroom supplies, including stamps, envelopes, and packaging materials.
  10. Reporting: Generate reports on mail and package volume, costs, and other relevant metrics to help the organization optimize its mail and package handling processes.

Skills and Qualifications:

  1. High school diploma or equivalent required; some post-secondary education in business administration, logistics, or a related field may be preferred.
  2. Excellent communication and customer service skills.
  3. Ability to work accurately and efficiently in a fast-paced environment.
  4. Strong organizational and time management skills.
  5. Basic computer skills, including proficiency in Microsoft Office and mail tracking software.
  6. Ability to lift and move packages of up to 50 pounds.
  7. Familiarity with postal regulations and industry standards for mail and package handling.

Work Environment:

  1. Office setting with a mailroom or package handling area.
  2. May work in a busy and noisy environment with frequent interruptions.
  3. May be required to work in a confined space or lift heavy packages.
  4. May be required to work flexible hours, including evenings or weekends, to accommodate mail and package delivery schedules.