Outlook 2018 recall email not working

Frustrating! Let's troubleshoot the issue with recalling an email in Outlook 2018. Here are some steps to help you resolve the problem:

Check if the recall feature is enabled

1. Open Outlook 2018 and go to File > Options > Mail.
2. In the "Compose messages" section, ensure that the "Allow editing and deletion of messages in the Sent Items folder" option is checked.

Check the email's status

1. Open the Sent Items folder and find the email you want to recall.
2. Right-click on the email and select "Properties" (or press Ctrl+Shift+F).
3. In the "Properties" window, check the "Status" field. If the email is already in the "Recalled" state, it means the recall has already been successful.

Try recalling the email again

1. Right-click on the email and select "Recall This Message" (or press Ctrl+Shift+R).
2. In the "Recall This Message" dialog box, select the "Delete unread copies of this message" option.
3. Click "OK" to initiate the recall process.

Check for any errors

1. If the recall process fails, you might see an error message. Check the "Error" field in the "Properties" window (as mentioned earlier) to see if there's an error code or message.

Common error codes and solutions

• Error code 0x80040115: This error occurs when the email has already been read or deleted by the recipient. In this case, the recall is not possible.
• Error code 0x8004210A: This error occurs when the email is still in the recipient's inbox. Try recalling the email again, and if it still fails, you can try using the "Do not deliver later" option in the "Recall This Message" dialog box.

Additional troubleshooting steps

1. Check if the recipient's email account is set up to allow recalls. Some email providers might not support recalls or might have specific settings that prevent them.
2. Try recalling the email from the recipient's perspective. If the recipient can recall the email successfully, it might indicate an issue with your Outlook configuration.
3. If none of the above steps work, you can try resetting your Outlook settings or seeking assistance from your IT department or Microsoft support.

I hope these steps help you resolve the issue with recalling an email in Outlook 2018.