Proactive customer service email

Here is an example of a proactive customer service email:

Subject: Proactive Follow-up on Your Recent Order

Dear [Customer Name],

I hope this email finds you well. My name is [Your Name] and I am a customer service representative at [Company Name]. I am reaching out to you today because we value your business and want to ensure that you are completely satisfied with your recent order.

As you may recall, you placed an order with us on [Date] for [Order Number]. We understand that sometimes issues can arise, and we want to proactively address any concerns you may have before they become major problems.

To that end, I would like to offer you a few options to ensure that your experience with us is nothing short of exceptional:

• If you have any questions or concerns about your order, please don't hesitate to reach out to me directly. I am here to help and want to make sure that you have everything you need.
• If you are experiencing any issues with your order, please let me know and I will do my best to resolve the issue promptly and to your satisfaction.
• If you are completely satisfied with your order, please take a moment to let me know that as well. Your feedback is invaluable in helping us to improve our products and services.

In addition to these options, I would like to offer you a [discount/promotion] on your next purchase. We value your loyalty and want to show our appreciation for your business.

Thank you for choosing [Company Name]. We look forward to serving you in the future.

Best regards,

[Your Name] Customer Service Representative [Company Name]

This email is proactive because it:

• Acknowledges the customer's recent order and shows that the company is paying attention to their business
• Offers assistance and support to address any potential issues before they become major problems
• Provides options for the customer to get in touch with the company and express their concerns or feedback
• Shows appreciation for the customer's business and loyalty
• Offers a discount or promotion to encourage future purchases

Overall, this email demonstrates a commitment to customer service and a willingness to go above and beyond to ensure that the customer is satisfied with their experience.