Report a problem royal mail

To report a problem with Royal Mail, you can follow these steps:

Online:

1. Visit the Royal Mail website at www.royalmail.com.
2. Click on "Help" at the top of the page.
3. Select "Report a problem" from the drop-down menu.
4. Choose the type of problem you're experiencing (e.g. lost or delayed mail, damaged mail, etc.).
5. Fill out the online form with as much detail as possible, including your name, address, and a description of the problem.
6. Upload any relevant documents or photos (if applicable).
7. Click "Submit" to send your report.

Phone:

1. Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
2. Explain the problem to the customer service representative and provide as much detail as possible.
3. They will take note of your report and provide a reference number.

In-person:

1. Visit your local Royal Mail delivery office or post office.
2. Speak to a member of staff and explain the problem.
3. They will take note of your report and provide a reference number.

Additional information:

• Make sure to have your tracking number or reference number handy, if you have one.
• Be prepared to provide as much detail as possible about the problem, including dates, times, and any relevant information.
• Keep a record of your report, including the reference number and any correspondence with Royal Mail.

Types of problems you can report:

• Lost or delayed mail
• Damaged mail
• Undelivered mail
• Incorrectly addressed mail
• Missing or stolen mail
• Problems with a specific delivery or collection

Remember to report any problems as soon as possible to help Royal Mail investigate and resolve the issue.