Royal mail claim for lost item

If you have lost an item that was sent to you through Royal Mail, you can make a claim to try to recover it. Here's a step-by-step guide to help you through the process:

Step 1: Check the Royal Mail website

Before making a claim, check the Royal Mail website to see if your item has been reported lost or stolen. You can do this by visiting the Royal Mail website and using their "Track and Trace" service.

Step 2: Gather information

To make a claim, you'll need to gather some information about the item and the package it was sent in. Make sure you have the following details:

• The tracking number or reference number for the package
• The date the package was sent
• The sender's name and address
• The item's description and value
• Any relevant documentation, such as receipts or invoices

Step 3: Fill out the claim form

You can download a claim form from the Royal Mail website or contact their customer service team to request one. Fill out the form with the information you gathered in Step 2. Make sure to sign and date the form.

Step 4: Submit the claim

Send the completed claim form to Royal Mail's claims department. You can do this by:

• Posting the form to: Royal Mail Claims Department, PO Box 179, Bristol, BS99 7NA
• Emailing the form to: [email protected]
• Faxing the form to: 0117 906 5800

Step 5: Wait for a response

Royal Mail will review your claim and respond to you within 14 days. If your claim is successful, they will send you a replacement item or refund the value of the item.

Tips and reminders

• Make sure to keep a copy of the claim form and any supporting documentation, as you may need to refer to them later.
• Be patient and allow Royal Mail sufficient time to process your claim.
• If your item was sent by a third-party courier, you may need to contact them directly to make a claim.
• Royal Mail has a time limit for making claims, which is usually 12 months from the date the item was sent.