Royal mail claim missing parcel

If you're missing a parcel from Royal Mail, here's a step-by-step guide to help you claim it:

Before you start:

  1. Check your tracking information: Log in to your Royal Mail account or check your email for tracking updates. If the parcel was lost or stolen, it may show as "lost" or "undelivered".
  2. Gather your details: Have your name, address, and parcel details ready, including the tracking number, parcel weight, and estimated delivery date.

Step 1: Report the missing parcel

  1. Visit the Royal Mail website: Go to www.royalmail.com and click on "Track a parcel" or "Report a missing parcel".
  2. Fill in the online form: Provide the required information, including your name, address, and parcel details.
  3. Attach any supporting documents: If you have any relevant documents, such as a photo of the parcel or a letter from the sender, attach them to the form.

Step 2: Wait for Royal Mail's response

  1. Royal Mail will investigate: They'll review your claim and investigate the missing parcel.
  2. Receive a response: You'll receive an email or letter from Royal Mail with an update on the status of your claim.

Step 3: Follow up (if necessary)

  1. If your claim is rejected: If Royal Mail can't find your parcel, they'll let you know and provide a reason for the rejection.
  2. Appeal the decision: If you disagree with the decision, you can appeal in writing to Royal Mail's Customer Service team.

Additional tips:

  1. Keep records: Keep a record of your claim, including the date you reported the missing parcel and any correspondence with Royal Mail.
  2. Check with the sender: If you're still unable to locate the parcel, contact the sender to see if they have any information about the parcel's whereabouts.
  3. Consider insurance: If you purchased insurance for your parcel, you may be able to claim compensation from the insurance provider.

Remember to stay patient and persistent when dealing with Royal Mail's claims process. Good luck!