Royal mail complaint reference number

A Royal Mail complaint reference number is a unique identifier assigned to a customer complaint or issue when you contact Royal Mail's customer service team. This number is used to track and manage your complaint, and it's usually provided to you by the customer service representative who handles your issue.

Here's how to get a Royal Mail complaint reference number:

  1. Contact Royal Mail's customer service team: You can reach Royal Mail's customer service team by phone, email, or online chat. You can find their contact details on the Royal Mail website.
  2. Explain your issue: When you contact Royal Mail, explain your issue or complaint in detail to the customer service representative. They will listen to your issue and try to resolve it.
  3. Request a reference number: Ask the customer service representative to provide you with a complaint reference number. They will usually provide you with a unique reference number, which will be used to track your complaint.
  4. Keep the reference number safe: Make sure to keep the reference number safe and secure, as you will need it to track the progress of your complaint and to contact Royal Mail's customer service team if you need to follow up on your issue.

What to do with your Royal Mail complaint reference number:

  1. Keep it handy: Keep your complaint reference number handy, as you will need it to track the progress of your complaint and to contact Royal Mail's customer service team if you need to follow up on your issue.
  2. Use it to track your complaint: You can use your complaint reference number to track the progress of your complaint on Royal Mail's website or by contacting their customer service team.
  3. Follow up on your issue: If you don't receive a resolution to your issue, you can use your complaint reference number to follow up with Royal Mail's customer service team and request an update on your complaint.

Remember to keep your complaint reference number safe and secure, as you will need it to track the progress of your complaint and to contact Royal Mail's customer service team if you need to follow up on your issue.