Royal mail file a claim

To file a claim with Royal Mail, you'll need to follow these steps:

Step 1: Gather Information

• The tracking number or reference number for the item
• The date the item was sent
• The value of the item
• A detailed description of the item
• Proof of purchase (if applicable)
• Any relevant documentation, such as a receipt or invoice

Step 2: Check the Royal Mail Website

• Visit the Royal Mail website (www.royalmail.com)
• Click on "Help" and then "Claims" to access the claims form
• Fill out the online form with the required information

Step 3: Complete the Claims Form

• Download and complete the Royal Mail Claims Form (available on the Royal Mail website)
• Fill out the form in full, providing all the required information
• Attach any supporting documentation, such as proof of purchase or a receipt

Step 4: Submit the Claim

• Send the completed claims form and supporting documentation to Royal Mail's Claims Department:
  • By post: Royal Mail Claims Department, PO Box 179, Tonbridge, Kent TN9 1XT
  • By email: [email protected]
  • By fax: 01732 356 555

Step 5: Wait for a Response

• Royal Mail will review your claim and respond within 14 working days
• If your claim is successful, you'll receive a payment or a replacement item
• If your claim is unsuccessful, Royal Mail will provide a reason for the decision

Additional Tips

• Make sure to keep a copy of your claim form and supporting documentation for your records
• If you're unable to complete the online form, you can contact Royal Mail's Claims Department for assistance
• Royal Mail has a time limit for filing claims, so make sure to act quickly if you need to make a claim.

Remember to carefully review Royal Mail's terms and conditions before filing a claim, as there may be specific requirements or limitations for certain types of claims.