Royal mail hasn't collected my parcel
Frustrating! Sorry to hear that Royal Mail hasn't collected your parcel. Here are some steps you can take to try to resolve the issue:
- Check the tracking: First, check the tracking information for your parcel to see if there are any updates or issues reported. You can do this on the Royal Mail website or through their app.
- Contact Royal Mail: Reach out to Royal Mail's customer service team to report the issue. You can do this:
- Online: Fill out their contact form on their website.
- Phone: Call their customer service number on 03457 740 740 (Monday to Friday, 8am to 6pm).
- Post: Write to them at Royal Mail Customer Service, PO Box 179, Bristol, BS99 7WS.
- Check your collection details: Double-check that the collection details are correct, including the date, time, and address. Make sure you've provided the correct information to Royal Mail.
- Check for any issues with your address: Ensure that your address is correct and complete. If you've recently moved, you may need to update your address with Royal Mail.
- Contact the sender: If you're still having issues, you can also contact the sender of the parcel to see if they've experienced any problems with their delivery.
- Report the issue to the parcel's sender: If Royal Mail is unable to collect your parcel, you can ask the sender to arrange an alternative delivery method, such as a re-delivery or a collection from a local post office.
- Escalate the issue: If you're still having trouble resolving the issue, you can ask to speak to a supervisor or escalate the issue to Royal Mail's complaints department.
Remember to stay calm and patient when dealing with customer service teams. They're there to help you resolve the issue, so don't hesitate to ask for assistance.