Royal mail lost parcel compensation

The frustration of a lost parcel! Royal Mail's compensation policy for lost parcels is as follows:

What is the compensation process?

If your parcel is lost or damaged, you can claim compensation from Royal Mail. Here's a step-by-step guide:

1. Report the loss: Contact Royal Mail's Customer Service team as soon as possible to report the loss. You can do this online, by phone (03457 740 740), or by visiting a local post office.
2. Provide proof of posting: You'll need to provide proof of posting, such as a receipt or a tracking number, to show that you sent the parcel through Royal Mail.
3. Wait for an investigation: Royal Mail will investigate the loss and try to locate your parcel. This may take a few days.
4. Receive a decision: Once the investigation is complete, Royal Mail will let you know whether they can find your parcel or not. If it's lost, they'll offer compensation.

How much compensation can I get?

The amount of compensation you can receive depends on the value of the contents of your parcel and the type of service you used. Here are the compensation limits for different services:

• Standard Parcels: Up to £25 compensation for parcels lost or damaged in transit.
• Signed For Parcels: Up to £50 compensation for parcels lost or damaged in transit.
• Special Delivery: Up to £500 compensation for parcels lost or damaged in transit.
• International Parcels: Up to £25 compensation for parcels lost or damaged in transit.

What do I need to claim compensation?

To claim compensation, you'll need to provide the following:

• Proof of posting (receipt or tracking number)
• Proof of the value of the contents of the parcel (e.g., a receipt or invoice)
• A completed compensation claim form (available on Royal Mail's website or at a post office)

Tips to increase your chances of getting compensation

• Keep a record of your parcel's tracking number and any communication with Royal Mail.
• Report the loss as soon as possible to increase the chances of finding the parcel.
• Provide as much detail as possible about the contents of the parcel and their value.
• Be patient and persistent – it may take some time to resolve the issue.

Remember to always check the terms and conditions of your parcel insurance policy (if you have one) to see what's covered and what the compensation limits are.