Royal mail make a claim

If you need to make a claim with Royal Mail, you can do so through their website or by contacting their customer service team. Here are the steps to follow:

Online Claim Form

  1. Go to the Royal Mail website (www.royalmail.com) and click on "Help & Support" at the top of the page.
  2. Select "Make a claim" from the drop-down menu.
  3. Choose the type of claim you want to make (e.g. lost or damaged item, delayed delivery, etc.).
  4. Fill in the online claim form with the required details, including your name, address, and the details of the item being claimed for.
  5. Upload any supporting documentation, such as proof of posting or a photo of the damaged item.
  6. Submit the claim form.

Phone Claim

  1. Call Royal Mail's customer service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
  2. Explain your claim to the customer service representative and provide them with the required details.
  3. They will guide you through the claims process and may ask you to provide additional information or documentation.

Post Claim

  1. Write to Royal Mail at the following address: Royal Mail Claims PO Box 179 Bristol BS99 7NA
  2. Include the following information:
    • Your name and address
    • The details of the item being claimed for
    • The reason for the claim (e.g. lost or damaged item, delayed delivery, etc.)
    • Any supporting documentation, such as proof of posting or a photo of the damaged item

What to Expect

Once you've submitted your claim, Royal Mail will review it and may request additional information or documentation. They will then investigate your claim and let you know the outcome.

If your claim is successful, Royal Mail will refund or replace the item, or provide compensation for any loss or damage. If your claim is unsuccessful, they will explain why and provide guidance on how to proceed.

Remember to keep a record of your claim, including the date and time you submitted it, and any correspondence with Royal Mail.