Royal mail parcel damaged

Sorry to hear that your parcel was damaged by Royal Mail. Here's a step-by-step guide to help you resolve the issue:

1. Report the damage: Contact Royal Mail's customer service team as soon as possible to report the damage. You can do this:
   • Online: Fill out the "Report a problem" form on Royal Mail's website.
   • Phone: Call Royal Mail's customer service team on 03457 740 740 (Monday to Friday, 8am to 6pm).
   • In-person: Visit your local Royal Mail Customer Service Point.
2. Provide evidence: Take clear photos of the damaged parcel and its contents. This will help Royal Mail investigate the issue.
3. Check your policy: Review your Royal Mail policy to see if it covers damage to your parcel. Some policies may have specific requirements or limitations.
4. Claim compensation: If your policy covers damage, you can claim compensation. Royal Mail will assess the damage and provide a settlement offer. You can negotiate the amount if you're not satisfied with the offer.
5. Keep records: Keep a record of your claim, including:
   • The date and time you reported the damage
   • The reference number or tracking number
   • The photos of the damaged parcel and contents
   • Any correspondence with Royal Mail
6. Escalate the issue: If you're not satisfied with the outcome, you can escalate the issue to Royal Mail's complaints team. They'll investigate and respond to your concerns.

Additional tips:

• Check your parcel's tracking: Make sure you've tracked your parcel and have the tracking number handy.
• Keep your parcel's contents: Don't dispose of the damaged parcel or its contents until the issue is resolved.
• Be patient: Resolving a damaged parcel claim can take time, so be patient and persistent.

Remember to stay calm and professional when communicating with Royal Mail. Good luck, and I hope you receive a satisfactory resolution!