Royal mail return parcel
A frustrating experience! If you've sent a parcel with Royal Mail and it's been returned to you, here's what you can do:
Check the reason for return: First, check the reason for return on the parcel label or the Royal Mail website. This will help you understand why the parcel was returned.
Contact the sender (if applicable): If you sent the parcel to someone else, you may need to contact them to resolve the issue. Check if they have any information about the parcel's return.
Contact Royal Mail: Reach out to Royal Mail's customer service team to report the issue and ask for their assistance. You can:
- Phone: Call Royal Mail's customer service number: 03457 740 740 (Monday to Friday, 8am to 6pm).
- Email: Send an email to [email protected].
- Online form: Fill out Royal Mail's online contact form.
Provide necessary information: When contacting Royal Mail, be prepared to provide the following information:
- Your parcel tracking number (if available)
- The reason for return (if known)
- Your contact details (name, address, phone number, and email)
Resolving the issue: Royal Mail's customer service team will help you resolve the issue. They may be able to:
- Re-deliver the parcel: If the parcel was returned due to an incorrect address, they may be able to re-deliver it to the correct address.
- Refund or compensation: If the parcel was lost or damaged, you may be eligible for a refund or compensation.
- Help with re-sending the parcel: If the parcel was returned due to a problem with the parcel itself (e.g., incorrect packaging), they may be able to help you re-send the parcel.
Remember to keep a record of your communication with Royal Mail, including dates, times, and details of conversations. This can help resolve any issues more efficiently.