Royal mail talk to a person

Here's a simulated conversation between you and a Royal Mail customer service representative:

You: Hi, I'm having some trouble with my parcel delivery. Can you help me?

Royal Mail Representative: Of course! I'd be happy to assist you. Can you please provide me with your parcel tracking number so I can look into the issue for you?

You: Ah, okay... let me find it... (pause) Okay, it's RM12345678.

Royal Mail Representative: Thank you! I've located your parcel. Can you tell me what's not working as expected? Is it delayed, lost, or something else?

You: Yeah, it's been delayed. I was expecting it to arrive yesterday, but it still hasn't shown up.

Royal Mail Representative: I apologize for the inconvenience. I've checked on the status of your parcel, and it appears that there was an issue with the delivery attempt yesterday. Our team is working to resolve the issue, and I expect it to be delivered to you by the end of the day today.

You: Okay, that's good to hear. But what about the issue with the delivery attempt? Can you tell me more about that?

Royal Mail Representative: Yes, I can explain. It seems that our delivery driver was unable to deliver your parcel due to an issue with the address. We've since corrected the issue, and the parcel is being re-routed to your correct address.

You: Ah, I see. Well, thank you for letting me know. Is there anything else I need to do?

Royal Mail Representative: No, not at this time. We'll make sure your parcel is delivered to you as soon as possible. If you have any further issues or concerns, please don't hesitate to contact us. We're here to help.

You: Alright, thank you for your help. I appreciate it.

Royal Mail Representative: You're welcome! Have a great day, and we'll get your parcel to you soon.