Sina cn email thread

You're referring to the infamous Sina Weibo email thread!

For those who may not know, Sina Weibo is a popular Chinese microblogging platform, and the email thread in question is a series of emails exchanged between Sina Weibo's customer service team and a user named "Wang Xiaofei" in 2011.

The thread started when Wang Xiaofei, a Chinese celebrity, sent an email to Sina Weibo's customer service team complaining about a user who had posted a defamatory comment about him on the platform. The customer service team responded, and the exchange continued, with Wang Xiaofei becoming increasingly agitated and demanding.

The thread quickly went viral, with many Chinese netizens criticizing Wang Xiaofei's behavior and Sina Weibo's customer service team for not handling the situation more effectively. The thread was seen as a symbol of the growing power of social media in China and the need for companies to better manage online reputation and customer service.

Here's a rough translation of the email thread:

Email 1: Wang Xiaofei's initial complaint

Subject: Defamatory comment on Sina Weibo

Dear Sina Weibo Customer Service,

I am Wang Xiaofei, a Chinese celebrity. I recently discovered that someone has posted a defamatory comment about me on Sina Weibo. I request that you take immediate action to remove the comment and apologize to me.

Email 2: Sina Weibo's response

Subject: Re: Defamatory comment on Sina Weibo

Dear Wang Xiaofei,

Thank you for bringing this to our attention. We have reviewed the comment and found that it does not violate our community guidelines. However, we will remove the comment as a courtesy to you.

Email 3: Wang Xiaofei's follow-up

Subject: Re: Defamatory comment on Sina Weibo

Dear Sina Weibo Customer Service,

I am extremely dissatisfied with your response. The comment is clearly defamatory and should be removed immediately. I demand that you take immediate action to remove the comment and apologize to me.

Email 4: Sina Weibo's follow-up response

Subject: Re: Defamatory comment on Sina Weibo

Dear Wang Xiaofei,

We understand your concerns, but we cannot remove the comment as it does not violate our community guidelines. We can, however, provide you with information on how to report the comment to the authorities.

Email 5: Wang Xiaofei's final email

Subject: Re: Defamatory comment on Sina Weibo

Dear Sina Weibo Customer Service,

I am shocked and disappointed by your response. I will never use Sina Weibo again and will tell all my friends and fans to boycott the platform. You are clearly biased and incompetent.

The email thread sparked a heated debate in China about online freedom of speech, celebrity entitlement, and the role of social media in society. It also led to changes in Sina Weibo's customer service policies and procedures.