Undelivered parcels royal mail

The frustration of waiting for a parcel that never arrives! If you're experiencing issues with undelivered parcels from Royal Mail, here are some steps you can take:

  1. Check the tracking: First, check the tracking information for your parcel to see if it's been scanned as "delivered" or if there's an issue with the delivery. You can do this on Royal Mail's website or through their app.
  2. Contact Royal Mail: Reach out to Royal Mail's customer service team to report the issue. You can do this:
    • Online: Fill out their online form and select "I'm having trouble with a parcel" as the reason for contact.
    • Phone: Call their customer service number on 03457 740 740 (Monday to Friday, 8am to 6pm).
    • Post: Write to them at Royal Mail Customer Service, PO Box 179, Bristol, BS99 7WS.
  3. Provide proof of posting: If you have proof of posting, such as a receipt or a tracking number, provide this to Royal Mail to help them investigate the issue.
  4. Wait for a response: Royal Mail will investigate the issue and respond to you within a few days. They may ask for more information or request that you provide additional documentation.
  5. Escalate the issue: If you're not satisfied with the response, you can escalate the issue to Royal Mail's complaints team. You can do this by:
    • Phone: Call their complaints team on 03457 740 740 (Monday to Friday, 8am to 6pm).
    • Email: Send an email to [email protected].
  6. Check with the sender: If Royal Mail is unable to locate your parcel, you may want to contact the sender to see if they have any information about the parcel's whereabouts.
  7. Consider a claim: If your parcel is deemed lost or stolen, you may be able to make a claim for compensation. Royal Mail has a compensation scheme in place for lost or damaged items.

Remember to stay calm and patient when dealing with undelivered parcels. It's frustrating, but Royal Mail has processes in place to help resolve these issues.