Welltok return mail processing

A very specific topic!

Return mail processing is a critical function in the healthcare industry, particularly in the context of patient engagement and communication. Here's an overview of how Welltok, a patient engagement platform, handles return mail processing:

What is return mail processing?

Return mail processing refers to the handling and processing of mail that is returned to a healthcare organization due to various reasons such as:

  1. Undeliverable addresses
  2. Patient relocation or change of address
  3. Mail not claimed or refused
  4. Mail returned to sender due to incorrect or incomplete information

How does Welltok handle return mail processing?

Welltok's return mail processing involves the following steps:

  1. Identification: Welltok's system identifies returned mail through various channels, including postal services, email, and online portals.
  2. Data cleansing: The returned mail is reviewed and cleaned to ensure accurate and complete information.
  3. Update patient records: Welltok updates patient records with the corrected information, ensuring that future communications are sent to the correct address.
  4. Notification: Patients are notified of the update to their records, ensuring they are aware of any changes to their contact information.
  5. Re-processing: Welltok re-processes the returned mail to ensure that any outstanding communications are resent to the corrected address.
  6. Quality control: The return mail processing is monitored and audited to ensure accuracy and compliance with regulatory requirements.

Benefits of Welltok's return mail processing

Welltok's return mail processing offers several benefits, including:

  1. Improved patient engagement: By ensuring accurate and up-to-date patient information, Welltok enables healthcare organizations to maintain effective communication with patients.
  2. Reduced costs: Welltok's return mail processing helps reduce costs associated with returned mail, such as postage and labor costs.
  3. Enhanced data quality: Welltok's data cleansing and update processes ensure that patient records are accurate and complete, reducing errors and improving overall data quality.
  4. Compliance: Welltok's return mail processing ensures compliance with regulatory requirements, such as HIPAA, by maintaining accurate and secure patient information.

By leveraging Welltok's return mail processing capabilities, healthcare organizations can improve patient engagement, reduce costs, and enhance data quality, ultimately leading to better patient outcomes.