What happens if royal mail special delivery is late
If Royal Mail Special Delivery is late, you may be entitled to compensation or a refund, depending on the circumstances. Here are the Royal Mail's policies and procedures:
What is considered late?
Royal Mail considers a Special Delivery item to be late if it is not delivered within the guaranteed time frame. For Special Delivery items, the guaranteed delivery times are:
- Next Working Day (before 1 pm): 1 pm the next working day
- Next Working Day (before 9 am): 9 am the next working day
- Saturday Delivery: 1 pm on the Saturday
What happens if my Special Delivery is late?
If your Special Delivery item is late, you can report it to Royal Mail and request compensation or a refund. You can do this by:
- Contacting Royal Mail's Customer Service team: You can call them on 03457 740 740 (Monday to Friday, 8 am to 6 pm) or email them at [email protected].
- Completing a Delayed Delivery Claim form: You can download and complete the form from Royal Mail's website, and then return it to them.
- Visiting a Post Office: You can also visit a Post Office and report the delay to the staff there.
What compensation or refund can I expect?
The amount of compensation or refund you can expect depends on the circumstances of the delay. Royal Mail's policy is to pay compensation or offer a refund as follows:
- If your item is delayed by more than 24 hours, you may be entitled to a refund of the postage cost.
- If your item is delayed by more than 48 hours, you may be entitled to a refund of the postage cost and an additional £10.
- If your item is delayed by more than 3 working days, you may be entitled to a refund of the postage cost and an additional £20.
What if I have already received my item?
If you have already received your Special Delivery item, but it was delayed, you may still be able to claim compensation or a refund. You will need to contact Royal Mail's Customer Service team to report the delay and request compensation or a refund.
It's always a good idea to keep a record of your Special Delivery item, including the tracking number, in case you need to report a delay or make a claim.