Why is orange mail stopped coming into outlook

A frustrating issue!

There could be several reasons why orange mail (i.e., emails from unknown senders) stopped coming into your Outlook inbox. Here are some possible causes:

  1. Spam filter settings: Outlook's spam filter might have been adjusted to be more aggressive, causing it to block more emails from unknown senders. Check your Outlook settings to see if the spam filter is enabled and adjust it if necessary.
  2. Junk Email Filter: Outlook's Junk Email Filter might have been updated, and the settings might have changed, causing it to block more emails. You can check the Junk Email Filter settings in Outlook to see if it's enabled and adjust it if necessary.
  3. Domain or IP block: Your organization's IT department or email administrator might have blocked a specific domain or IP address, causing emails from unknown senders to be blocked.
  4. Email client settings: Your email client settings might have changed, causing Outlook to block emails from unknown senders. Check your email client settings to ensure they are correct.
  5. Firewall or antivirus software: Your firewall or antivirus software might be blocking emails from unknown senders. Check your firewall and antivirus software settings to ensure they are not blocking emails.
  6. Email server issues: Issues with your email server or the server of the sender's domain might be causing emails to be blocked.
  7. Greylisting: Your email server or ISP might be using greylisting, which temporarily blocks emails from unknown senders to prevent spam.
  8. DNS issues: DNS (Domain Name System) issues might be causing emails to be blocked. Check your DNS settings to ensure they are correct.
  9. Email client updates: Outlook updates might have changed the way it handles emails from unknown senders.
  10. Third-party add-ins: Third-party add-ins or plugins installed in Outlook might be causing issues with email delivery.

To troubleshoot the issue, you can try the following:

  1. Check your Outlook settings and adjust the spam filter and Junk Email Filter settings as needed.
  2. Check your email client settings and ensure they are correct.
  3. Contact your organization's IT department or email administrator to see if they have blocked any domains or IP addresses.
  4. Check your firewall and antivirus software settings to ensure they are not blocking emails.
  5. Try sending an email to the sender from a different email account to see if the issue is specific to your Outlook account.
  6. Check your email server logs to see if there are any issues with email delivery.
  7. Try using a different email client or web-based email service to see if the issue is specific to Outlook.

If none of these troubleshooting steps resolve the issue, you may want to contact Microsoft Support or your email administrator for further assistance.