Windows mail change mailbox sync settings greyed out

The frustration of greyed-out options!

When the "Change mailbox sync settings" option is greyed out in Windows Mail, it's usually due to one of the following reasons:

  1. Account settings: Ensure that your email account is properly set up and configured in Windows Mail. Check that your account credentials are correct, and that the account is enabled.
  2. Sync settings already set: If you've already set up sync settings for your mailbox, the option might be greyed out to prevent accidental changes. Try checking your account settings or the mailbox settings to see if the sync settings are already configured.
  3. Account type: Some account types, like IMAP or POP3, might not support syncing mailbox settings. Check your account type and see if it's compatible with syncing mailbox settings.
  4. Windows Mail version: If you're using an older version of Windows Mail, the "Change mailbox sync settings" option might be greyed out due to compatibility issues.
  5. Group Policy: If you're using a corporate email account, your organization's Group Policy settings might be restricting access to the mailbox sync settings.
  6. Windows 10 version: If you're running Windows 10, the "Change mailbox sync settings" option might be greyed out due to a known issue in certain versions of Windows 10.

To resolve the issue, try the following:

  1. Restart Windows Mail: Sometimes, a simple restart can resolve the issue.
  2. Check account settings: Ensure that your account credentials are correct and that the account is enabled.
  3. Try a different account: If you have multiple email accounts set up in Windows Mail, try switching to a different account to see if the issue persists.
  4. Update Windows Mail: If you're using an older version of Windows Mail, try updating to the latest version.
  5. Contact your email provider: Reach out to your email provider's support team to see if they have any specific settings or configurations that might be causing the issue.
  6. Use the Windows 10 Mail app: If you're running Windows 10, you can try using the built-in Mail app instead of Windows Mail. The Mail app might have different settings and options that can help resolve the issue.

If none of these solutions work, you can try searching for additional troubleshooting steps or seeking assistance from Microsoft Support or your email provider's support team.