Canada global mail redevelopment

You're referring to the Canada Post Global Redevelopment project!

In 2013, Canada Post announced a major transformation plan to address declining mail volumes and revenue. The Global Redevelopment project aimed to modernize the organization, reduce costs, and improve services. Here are some key aspects of the project:

Changes to Mail Services:

  1. Mail Consolidation: Canada Post consolidated its mail processing facilities, reducing the number of locations from 460 to 120.
  2. Delivery Standards: The organization introduced new delivery standards, prioritizing mail delivery to urban areas and reducing delivery frequencies in rural areas.
  3. Community Mailboxes: Canada Post introduced community mailboxes (CMBs) to replace door-to-door delivery in many areas. CMBs are secure, centralized mailboxes where residents can collect their mail.

Changes to Retail Network:

  1. Store Closures: Canada Post closed over 1,000 retail locations, reducing its network from 6,500 to around 4,500.
  2. Store Consolidation: The organization consolidated retail operations, creating larger, more efficient stores.
  3. Self-Service Kiosks: Canada Post introduced self-service kiosks, allowing customers to weigh and pay for packages, as well as purchase stamps and other products.

Changes to Parcel Services:

  1. Xpresspost: Canada Post introduced Xpresspost, a faster and more reliable parcel service for time-sensitive shipments.
  2. Priority Parcel: The organization introduced Priority Parcel, a faster and more reliable parcel service for business customers.
  3. Partnerships: Canada Post formed partnerships with private courier companies to expand its parcel delivery network.

Impact on Employees and Communities:

  1. Job Losses: The Global Redevelopment project resulted in significant job losses, with an estimated 8,000 employees affected.
  2. Community Impact: The project had a significant impact on local communities, particularly in rural areas where mail delivery and retail services were reduced or eliminated.

Challenges and Controversies:

  1. Service Disruptions: The project led to service disruptions, including delayed mail delivery and reduced retail hours.
  2. Community Concerns: Some communities expressed concerns about the impact of the project on local businesses and services.
  3. Union Disputes: The project led to disputes between Canada Post and its unions, including the Canadian Union of Postal Workers (CUPW).

Overall, the Canada Post Global Redevelopment project aimed to transform the organization and adapt to changing market conditions. While it has faced challenges and controversies, the project has also introduced new services and efficiencies to the organization.