How long for royal mail to reimburse
Royal Mail's reimbursement process for undeliverable items, such as lost or damaged mail, can vary depending on the specific circumstances and the type of service used. Here are some general guidelines:
- Lost or damaged mail: If you've reported a lost or damaged item to Royal Mail, they typically aim to reimburse you within 28 days. However, this can take up to 6 weeks in some cases.
- Undeliverable mail: If an item is undeliverable due to an incorrect address or the recipient's refusal to accept it, Royal Mail will usually refund the postage cost within 14 days.
- Special Delivery: For Special Delivery items, Royal Mail aims to reimburse you within 14 days if the item is lost or damaged.
- International Tracked & Signed: For International Tracked & Signed items, Royal Mail aims to reimburse you within 28 days if the item is lost or damaged.
Please note that these are general guidelines, and the actual reimbursement time may vary depending on the specific circumstances of your case. It's always a good idea to keep a record of your tracking number, proof of posting, and any correspondence with Royal Mail to help facilitate the reimbursement process.
If you're unsure about the status of your reimbursement or have any questions, you can contact Royal Mail's customer service team directly:
Phone: 03457 740 740 (UK) or +44 3457 740 740 (International) Email: [email protected] Online: Royal Mail's website has a dedicated section for reporting lost or damaged items and tracking your reimbursement.
Remember to stay patient and persistent, as the reimbursement process can take some time.