Royal mail complaints service
The Royal Mail complaints service is available to help resolve any issues or concerns you may have with their services. Here are the ways you can contact them:
Phone:
- 03457 740 740 (Monday to Friday, 8am to 6pm)
- 03457 740 741 (Saturday, 8am to 1pm)
Email:
Post:
- Royal Mail Complaints
- FREEPOST RNLR-ULLE-UXLE
- London, SW1A 1YR
Online Form:
- You can also submit a complaint online through the Royal Mail website: www.royalmail.com/complaints
What to include in your complaint:
- Your name and address
- Your Royal Mail account number (if applicable)
- A clear description of the issue or problem you're experiencing
- Any relevant reference numbers or tracking numbers
- Any supporting evidence or documentation (e.g. photos, receipts)
What to expect:
- Royal Mail aims to respond to all complaints within 5 working days.
- They will investigate your complaint and try to resolve the issue as quickly as possible.
- If your complaint is complex or requires further investigation, they may take longer to respond.
- If you're not satisfied with the outcome of your complaint, you can escalate it to the Royal Mail Customer Service Manager.
Additional tips:
- Keep a record of all correspondence with Royal Mail, including dates, times, and details of conversations.
- Be clear and concise when describing your issue or problem.
- Provide any relevant evidence or documentation to support your complaint.
- Be patient and allow Royal Mail time to investigate and respond to your complaint.
Remember, the Royal Mail complaints service is here to help resolve any issues you may have with their services. If you're not satisfied with the outcome of your complaint, you can also contact the Postal Redress Scheme, which is an independent scheme that helps resolve disputes between postal operators and their customers.