Applogy mail to customer if sample is not ready
Here's an example of an apology email to a customer if a sample is not ready:
Subject: Apology for Delay in Sample Preparation
Dear [Customer Name],
I am writing to apologize for the delay in preparing the sample you requested. We understand the importance of timely delivery and the inconvenience this may have caused you.
Unfortunately, due to unforeseen circumstances, our team has encountered some issues in preparing the sample as scheduled. We are working diligently to resolve the issue and ensure that the sample is prepared to the highest standards.
We want to assure you that we are doing everything possible to get the sample to you as soon as possible. We will keep you updated on the status and will notify you as soon as it is ready.
In the meantime, we would like to offer you a [insert gesture of goodwill, e.g. discount on the final product, free consultation, etc.]. We value your business and appreciate your patience and understanding in this matter.
If you have any questions or concerns, please do not hesitate to reach out to us. We are committed to providing you with the best possible service and look forward to delivering the sample to you soon.
Thank you for your understanding and cooperation.
Best regards,
[Your Name] [Your Company Name] [Contact Information]
This email aims to:
- Apologize for the delay and acknowledge the customer's inconvenience
- Provide a clear explanation of the reason for the delay
- Offer a gesture of goodwill to show appreciation for the customer's patience
- Keep the customer informed about the status of the sample and provide a timeline for delivery
- Encourage the customer to reach out with any questions or concerns
Remember to customize the email to fit your company's tone and style, and to include any relevant details or information that may be specific to your situation.